DOMESTIC SHIPPING
We try and keep delivery costs to a minimum so you can spend more of your hard earned money on our lovely products instead. Various shipping options are available at checkout, but for peace of mind all regular UK orders are sent by Royal Mail's 1st class 'Signed For' service. You will receive an email from us once your item has been made and we have completed your order. Please allow 2 to 3 working days for delivery from this point. (Northern Ireland and the Scottish Highlands and Islands may take a little longer.)

INTERNATIONAL SHIPPING
If you live outside of the UK you can select either 'tracked' or 'standard' shipping for your items at checkout. Tracked items will be insured and sent by Royal Mail's International 'Track & Signed' service and a tracking number will be provided so you can keep an eye on your delivery's location. Standard items will be sent via Royal Mail's 'International Standard' service and will neither be tracked nor insured. Either way, you will receive an email from us once your item has been made and we have completed your order. For European deliveries please allow 5 working days for delivery from this point. For the rest of the world, please allow up to 7-10 working days and a little flexibility.

(Please note that in all cases whether domestic or international, rodology can not be held responsible for lost packages or additional fees. If something goes wrong, get in touch and we'll do our best to come up with an amicable solution for both parties.)

We want you to be entirely happy with your Rodology product and as such guarantee to repair, replace or refund any unsuitable item if we are notified within 30 days of your original order either by email or through this website’s contact page. For repairs/replacements we aim to get your item back to you within 7 days of receiving it at Rodology HQ. If it’s a refund you’re after, then the original item must be returned to us in an unworn, saleable condition with tickets still attached where applicable. You will be refunded in the same manner in which you paid. In all cases, please notify us of the date you posted the item(s) back to us so we can keep an eye out for it/them. (Please note that we cannot refund or replace items until we have received them so it’s worth sending them by recorded delivery just to be safe. We do not cover the cost of returning items to us, but we will cover the cost of sending them back out to you.)

Our address for repairs/replacements/returns is as follows:

Rodology

19 Besford House

Pritchards Road

London

E2 9BJ

info@rodology.co.uk