A fine 99.9% solid silver pendant adorned with the impression of your loved one's handprint or footprint.
3 style options with your choice of chain & personalisation make this a wonderfully unique keepsake for you or a family member to treasure.
Where possible names will be inscribed on the front, unless otherwise specified. Longer names may be inscribed on the back at the designers discretion so as not to take away detail from the imprints. If you do not require the inscriptions please enter 'N/A' in the personalisation boxes.
Your silver handprint jewellery will be delivered to you lovingly packaged in a Love Lily Rose gift box.
-You will be forwarded an impression kit once you have placed your order.
-If you already have prints you would like to use you can scan and email them over.
-Take the prints in your own time and return in the prepaid envelope provided.
-Your unique silver keepsake jewellery will be handmade using your prints.
Your order will be dispatched within 14-21 days with free delivery within the UK.
Please order by 1st December for UK Christmas delivery. Prints to be returned by 5th December.
UK POSTAGE & DELIVERY
All items are delivered free of charge within the UK. Dispatch estimates are given on the individual product pages, if you require an item urgently please contact me and I will do my best to accommodate you.
Handprint Jewellery & Fingerprint Jewellery - Impression Kits are sent via 1st Class post within 48 hours of placing your order. Delivery of your finished piece will be made via Royal Mail's Special Delivery service within 21 days from receipt of your returned prints. This a guaranteed service where delivery is made by 1pm the next working day. A signature will be required.
Orders totalling £40 and under will be sent via Royal Mail's 1st Class Recorded Signed For service with a delivery aim 1-3 working days. An upgrade to Special Delivery Guaranteed By 1pm (next working day) is available at a cost of £3.95. Both services require a signature upon delivery
Orders over £40 are sent via Royal Mail's Special Delivery service. This a guaranteed service where delivery is made by 1pm the next working day, a signature will be required.
OVERSEAS POSTAGE & DELIVERY
Orders £40 and under
Postage is £8 per order for countries within the EU (If your country is not listed in the drop down box at check out, apologies but we do not currently deliver to your area).
Postage is £12 per order to the USA, Canada, Australia and New Zealand.
Orders over £40 and all Handprint/Fingerprint Jewellery
Postage is £10 per order for countries within the EU
Postage is £12.50 per order to the USA, Canada, Australia and New Zealand.
All finished items are sent via Royal Mail's International Tracked and Signed For service.
Impression Kits are sent via International Standard within 48 hours of placing your order. Costs for returning the prints are the responsibility of the customer. Where possible it is recommended to scan/email any prints back to me to reduce the time taken to complete your order. It is also possible to use prints that you may already have. Please contact me if you have any questions.
Delivery times vary for orders outside of the UK. Please see www.royalmail.co.uk for further details.
HANDPRINT JEWELLERY & PERSONALISED JEWELLERY
My aim is for you to be 100% happy with your purchase. Due to the bespoke nature of the products returns are only accepted under the following circumstances;
-Where a name or message appears differently to what is specified on the order e.g. it is spelt wrongly.
-The product is faulty.
Please inspect your purchase upon receipt for any signs of damage/fault. If you are not entirely happy with your purchase please contact me within 48 hours and I will do whatever I can to resolve your problem. Please double check all order information before returning as any misspellings resulting from customer faults can not be returned.
Should you wish to return an item it is recommended you use recorded delivery and retain a receipt for proof of postage. Love Lily Rose is unable to accept liability for goods lost or damaged in transit. Until the item is received back it remains the responsibility of the customer.
Orders may be cancelled prior to dispatch of the impression kit to receive a full refund. Once the kit is posted cancellation of your order is still possible but a small charge will be made to cover costs. As each item is handmade to order cancellations are not possible once work has begun.
ALL OTHER ITEMS
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Love Lily Rose.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service.
5. Under the Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. It is highly recommended that you return the item via a signed for service. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.